Refund & Cancellation Policy
Last updated 2026-08-21
This policy applies to subscriptions to the Ovanth platform, operated by Abdel Khalek Trading Establishment for Tires, a sole establishment registered in Lebanon (commercial registration 3100119), Majdal Anjar, Zahle, Bekaa, Lebanon.
Who you are buying from
Paddle (Paddle.com Market Ltd) is the merchant of record for all purchases. Paddle sells the subscription to you, takes the payment, issues the receipt, and handles VAT and sales tax. Refunds are therefore processed by Paddle, to the original payment method. You can request one from us or from Paddle directly; either way we authorise it and Paddle pays it out.
Free trial
Every new workspace gets a 7-day free trial. No payment method is required to start it and no charge is made during it. The trial is offered once per workspace and does not renew.
What you are charged
- Entry — $49 one-time setup fee covering your first month, then $39 per month from day 31.
- Starter — $99 per month, with no setup fee.
- Growth — $249 per month, with no setup fee.
- Premium — $499 per month, with no setup fee.
Prices are in US dollars and exclude VAT or sales tax, which Paddle adds where your location requires it.
14-day refund on the setup fee
Entry is the only plan with a setup fee; on every other plan there is nothing to refund here and the Monthly fees section below applies instead. If you are not satisfied, you may request a full refund of the setup fee within 14 days of the charge. We refund in full within that window, no reason required. After 14 days the setup fee is non-refundable, because it covers a month of service that has been delivered — except where consumer law in your country grants you a longer right, which we will honour.
Monthly fees
Recurring fees are billed in advance for each month. If you cancel, your plan stays active until the end of the period you have paid for and is not renewed; we do not pro-rate partial months. If you were charged in error, charged after cancelling, or the Service suffered a material failure, contact us within 30 days and we will refund the affected period.
Cancellation
You can cancel at any time from the Billing page in your account — no email or phone call required. Cancelling stops future charges immediately; access continues to the end of the paid period. Your data stays available while your account is open.
Failed payments
If a renewal payment fails, Paddle retries it and your subscription is marked past-due. AI features may pause until payment succeeds. Your data is retained during this period and nothing is deleted because of a failed payment.
How to request a refund
Email hello@ovanth.com from your account email address with the charge date and amount. We respond within 2 business days and, where a refund is due, authorise it with Paddle immediately. Paddle then returns the money to your original payment method, which typically takes 5–10 business days depending on your bank.